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Your travel insurance questions answered

When you are choosing travel insurance, understanding the benefits and the conditions of the policy will ensure you are getting the cover that's right for your needs. This is particularly important if you have a pre-existing medical condition.

We have provided answers below to some of the questions we are most frequently asked about travel insurance.

If you can't find the information you need please feel free to call us on 0800 015 1215 and we will be happy to help you.

Travel Insurance

Can my travel companions who don't have a medical condition be covered on the same travel insurance policy?

Is the information you collect secure?

How can I find out more about a specific travel insurance policy?

How do I add winter sports cover to my travel insurance policy?

I'm going on a cruise - how do I make sure I'm covered on my travel insurance?

I live outside the UK, can I get cover?

What do I do if I don't receive my travel insurance documents or I need another copy?

How do I find out what is covered by each travel insurance policy?

What if I change my mind, can I get my money back?

Does your travel insurance have an age limit?

Medical Screening

Can my travel companions who don't have a medical condition be covered on the same travel insurance policy?

Is the information you collect secure?

Will I need a doctor's certificate to get travel insurance cover for my pre existing medical condition?

I don't know the names of my medication; can I still get a quote?

I don't know the name of my medical condition; can I still get a quote?

Travel Insurance is provided by Unity Travel, a trading style of Just Insurance Agents Limited, which is authorised and regulated by the Financial Conduct Authority (FCA) number 610022 for General Insurance Distribution activities. Registered in England. Company No 05399196, Victoria House, Toward Road, Sunderland SR1 2QF. Our services are covered by the Financial Ombudsman Service. If you cannot settle a complaint with us, eligible complainants may be entitled to refer it to the Financial Ombudsman Service for an independent assessment. The FOS Consumer Helpline is on 0800 023 4567 and their address is: Financial Ombudsman Service, Exchange Tower, London E14 9SR. Website: www.financial-ombudsman.org.uk/.